The Key to True Omnichannel Personalization

The Key to True Omnichannel Personalization

“Personalization” has long been a buzzword in marketing. A 2018 study shows that 98% of marketers believe that personalization has an impact on advancing customer relationships, but only 31% of marketers believe that they are getting personalization right....
WTF is Customer Intelligence?

WTF is Customer Intelligence?

The world of digital marketing is ever evolving, responding to changes in customer preferences and always looking to develop more efficient means of building strong customer connections. Marketers have looked to an array of tools and platforms—from CDPs, DMPs, DSPs...
Why Marketers Should Prioritize Real-Time Customer Engagement

Why Marketers Should Prioritize Real-Time Customer Engagement

There’s no time like the present; the old adage encourages living in the moment and taking opportunities as they arise. This approach to life can be difficult to apply to marketing, but in the age of Customer Intelligence, marketers have no excuse. Today’s customers...
Automotive Industry Report: Q4 2018

Automotive Industry Report: Q4 2018

How did the automotive industry fare this quarter? The latest IgnitionOne Automotive Industry Report highlights that automotive marketers should prioritize mobile as a key channel: site visits on mobile now surpass desktop visits by 20 percentage points. Globally,...
How to Survive eTail West

How to Survive eTail West

eTail West—we’re officially a week away. If your company is sending you to Palm Springs on their dime, it’s your responsibility to do the work before, during, and after the conference. With so much going on, it’s easy to lose track of all the panels, meetups, keynote...
Five Ways Customer Intelligence Benefits Retailers

Five Ways Customer Intelligence Benefits Retailers

With the emergence of new devices and platforms for e-commerce, retail marketers have to optimize their strategy across more customer touchpoints than ever. The customer journey isn’t the linear path to purchase it once might have been—today’s customers switch between...
Trendspotting: Omnichannel Personalization

Trendspotting: Omnichannel Personalization

Every day there seems to be a new device, format, channel that is vying for customer attention. The average number of touchpoints that contribute to an eventual purchase decision will vary greatly depending on the product and the customer, but one thing is for sure:...
Insights from the IgnitionOne CMOdinner

Insights from the IgnitionOne CMOdinner

Last night, IgnitionOne hosted a CMOdinner at Aureole in New York, welcoming marketers from leading brands including L’Oreal, Bloomingdales, Equinox, Pinterest, La Mer, Barneys and more. The event was intended to foster conversation about the challenges that marketers...