Trendspotting: Mapping the Customer Journey

Trendspotting: Mapping the Customer Journey

The idea of actually mapping out the typical customer journey can be intimidating and overwhelming. It is no longer that linear path to purchase that we learned many moons ago in Marketing 101. There are now so many variables—thanks to the growing number of...
Customer Intelligence Platform: Build or Buy?

Customer Intelligence Platform: Build or Buy?

To build lasting customer relationships, marketers need to understand who their customers are, what they want, and when they want it. By now, forward-thinking CMOs have recognized the power of Customer Intelligence and how it delivers real-time insights and in-depth...
CDP vs. CIP

CDP vs. CIP

The competitive nature of omnichannel marketing in the digital era means that marketers are constantly adapting and innovating in response to changing trends. When a new channel or technology emerges, marketers need to be quick to explore its potential for customer...